The latest news and updates in communications and telephony.
Startup keepwith Launches Networking App that Uses AI and NLP Story from Business VoIP. Originally posted on April 26, 2022, 8:50 am. A new app from Chicago startup company keepwith aims to help individuals and organizations build stronger and more strategic relationships. … Read the full story on Business VoIP. Read more…
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs Story from Call Center Management. Originally posted on April 19, 2022, 10:55 am. Avaya announced it was recently chosen to provide its Avaya OneCloud platform for Advanced Call Center Technologies (ACT)…. Read the full story on Call Center Management. Talkdesk Named Read more…
Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach Story from Business VoIP. Originally posted on April 11, 2022, 10:47 am. Clarus Communications, a St. Louis-headquartered national provider of VoIP services and solutions, recently announced plans to merge with me… Read the full story on Business VoIP. AI Missing Read more…
Smarsh Adds Financial Industry Compliance Updates Story from Business VoIP. Originally posted on April 4, 2022, 10:06 am. Portland, Oregon-based Smarsh, which provides a solution called Capture for Zoom, recently announced new capabilities to help organizations … Read the full story on Business VoIP. Canceled Flight, Poor Customer Communications Plague Read more…
Business Communications Solutions Provider Dstny to Acquire Qunifi Story from Business VoIP. Originally posted on March 29, 2022, 10:58 am. Brussels, Belgium-based cloud-based business communication solutions provider Dstny recently announced that it has acquired UK-based Microso… Read the full story on Business VoIP. Twilio Debuts New API to Bring Chat Read more…
Twilio Debuts New API to Bring Chat Channels Under Single Umbrella Story from Call Center Management. Originally posted on March 22, 2022, 8:25 am. Twilio announced the deployment of a new API for its Flex contact center service that combines the platform’s existing chat channels under a… Read the full Read more…
Fanvil Embraces Personalization with V Series Launch Story from Business VoIP. Originally posted on March 13, 2022, 7:00 pm. Audio, video, and IoT device provider Fanvil launched the V series IP phone line, offering business users a personalized telephone system wi… Read the full story on Business VoIP. UJET Launches Read more…
Cloud Communications Company NWN Carousel Appoints New CFO Story from Business VoIP. Originally posted on March 8, 2022, 8:29 am. NWN Carousel announced that Noah Asher has joined as Chief Financial Officer. Asher’s addition to the firm comes at a time when companies ar… Read the full story on Business Read more…
Bandwidth Welcomes New COO Story from Business VoIP. Originally posted on February 25, 2022, 10:26 am. The company announced a newly created position and appointment to the role of Chief Operating Officer at Bandwidth, Anthony Bartolo…. Read the full story on Business VoIP. Novo Nordisk Improves Contact Center Capabilities with Read more…
Voximplant Selects Avatar in Drive Toward Automation Story from Call Center Management. Originally posted on February 22, 2022, 11:05 am. This week, cloud communications company Voximplant announced the launch of Avatar: a new Natural Language Processing (NLP) service designed … Read the full story on Call Center Management. DIDWW Announces Read more…