Why You Should Consider a Multilingual Call Center
Story from Call Center Management. Originally posted on October 23, 2018, 5:21 am.
Establishing a multilingual call center can allow for expedited problem resolution. And it can help your business increase customer loyalty … Read the full story on Call Center Management.
Why FCR is Key & How to Achieve It
Story from Call Center Management. Originally posted on October 17, 2018, 2:00 am.
There are a wide array of key performance indicators contact centers use to measure their success. But first call resolution may be the most… Read the full story on Call Center Management.
Twilio Takes On Email with SendGrid Acquisition
Story from Business VoIP. Originally posted on October 16, 2018, 12:48 pm.
Twilio announced a definitive agreement to purchase SendGrid. The email API platform comes at the cost of approximately $2 billion in an all… Read the full story on Business VoIP.
Speech Analytics Help Listen for Opportunity
Story from Call Center Management. Originally posted on October 16, 2018, 7:45 am.
Adding speech analytics to your contact center can give businesses a competitive edge…. Read the full story on Call Center Management.
Ask Me Anything: Digium, Sangoma Leaders Discuss the Brands’ Future
Story from Business VoIP. Originally posted on October 10, 2018, 7:04 am.
At any other AstriCon, the questions would have focused on the features, functions, and versions of Asterisk and plans for future adaptation… Read the full story on Business VoIP.
Broadvoice Names Connor to CFO Role
Story from Business VoIP. Originally posted on October 5, 2018, 7:53 am.
This week, Broadvoice announced the naming of Kevin Connor to the role of CFO. The SIP Trunking, unified communications and hosted voice pro… Read the full story on Business VoIP.
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