BPO Giant Webhelp to Establish Offices in Israel Story from Call Center Management. Originally posted on January 25, 2022, 10:07 am. Many companies today, faced with the uncertainty involved in running a customer support operation, are turning to business process outsourci… Read the full story on Call Center Management. AudioCodes Read more…
8×8 Finalizes Fuze Acquisition Story from Business VoIP. Originally posted on January 18, 2022, 8:35 am. Last month, 8×8 sent shockwaves through the world of cloud communications after announcing plans to acquire industry rival, Fuze. After work… Read the full story on Business VoIP. Second Nature Secures New Investments for Read more…
AudioCodes Adds Microsoft Operator Connect Integration to Live Cloud Story from Business VoIP. Originally posted on January 10, 2022, 10:35 am. AudioCodes announced the launch of its Microsoft Operator Connect integration, making it easy for customers to simply access and utilize Mic… Read the full story on Business VoIP. Waterfield Read more…
What Will The ‘Post Pandemic’ Customer Experience Look Like? Story from Call Center Management. Originally posted on January 3, 2022, 8:34 am. What will customer service look like once the global COVID-19 pandemic is over? It’s a reasonable question. Certainly, customers will disreg… Read the full story on Call Center Read more…