VCC By Vonage Brings New Productivity Tools To Contact Center Agents Story from Call Center Management. Originally posted on June 29, 2021, 10:56 am. Vonage has announced the release of Vonage Contact Center for Service Cloud Voice, bringing a new collection of work enhancement tools to ca… Read the full Read more…
Frost & Sullivan Report Highlights Rise of NetSapiens In UCaaS MarketFrost & Sullivan Report Highlights Rise of NetSapiens In UCaaS Market Story from Business VoIP. Originally posted on June 22, 2021, 3:17 am. Unified communications and contact center solutions provider NetSapiens has been recognized by Frost & Sullivan as the Read more…
Why VoIP Service is Important to Hotel Management Story from Business VoIP. Originally posted on June 15, 2021, 11:22 am. If you’re of a certain age, you may remember that hotels had a landline in every room. (Some still do.) Hotels were unique in their telephon… Read the full story Read more…
Kaleyra Acquires MGage In $215 Million Deal Story from Business VoIP. Originally posted on June 7, 2021, 10:52 am. As part of the company’s expansion initiative, Kaleyra has finalized the purchase of messaging service provider MGage in a $215 million deal… Read the full story on Business VoIP. didXL Launches Read more…
Accessibility Equals Opportunity in the Call Center Space Story from Call Center Management. Originally posted on May 27, 2021, 10:54 am. The call center space will benefit greatly by addressing accessibility. That includes support for hiring disabled workers, providing better … Read the full story on Call Center Management. Snom, Read more…