Fisher & Paykel Picks Vonage for Global Customer Support Story from Business VoIP. Originally posted on November 24, 2020, 6:21 am. For global appliance manufacturer Fisher & Paykel, the need grew for self-service options and better communications options for its customer… Read the full story on Business VoIP. Canadian Company Read more…
MODRON Selects Spaces API to Deliver Mediation and Consultation Services Story from Business VoIP. Originally posted on November 17, 2020, 4:29 am. Vonage announced a new partnership with MODRON, an Australian legal tech startup that will be leveraging Vonage to support its online video … Read the full story on Read more…
City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns Story from Call Center Management. Originally posted on November 6, 2020, 10:16 am. The global pandemic and COVID-19 shutdowns that began months ago here in the U.S. have changed how businesses operate and how employees work… Read Read more…
Facebook Announces Updates to Messenger API to Support Instagram Messaging Story from Call Center Management. Originally posted on October 30, 2020, 5:39 am. Facebook noted that over the last year, total daily conversations between people and businesses on Messenger and Instagram grew over 40 perc… Read the full story on Read more…