Scorebuddy Combines LMS and Quality Management in a Single Platform Story from Call Center Management. Originally posted on October 21, 2020, 6:05 am. Scorebuddy, a contact center quality assurance solution provider based in Dublin, Ireland, recently announced that it has released a new ver… Read the full story on Call Read more…
Asterisk 18 Announced Ahead of AstriCon Story from Business VoIP. Originally posted on October 20, 2020, 10:58 am. This week, AstriCon kicks off, running virtually October 21 and 22, but, before the 17th iteration of the annual Asterisk user group confere… Read the full story on Business VoIP. RingCentral Begins Read more…
Twilio to Purchase Segment to Break Down Data Silos for Better Customer Engagement Story from Business VoIP. Originally posted on October 13, 2020, 5:32 am. Twilio announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common … Read the Read more…
Red Box Introduces Conversa, RingCentral Integration Story from Business VoIP. Originally posted on October 6, 2020, 10:40 am. Red Box announced a new integration partnership with RingCentral, offering access to RingCentral voice and video recordings via the recently… Read the full story on Business VoIP. Life Sciences Communication Platform Within3 Read more…