Cloud Communication Alliance Welcomes New Member CounterPath Story from Business VoIP. Originally posted on November 26, 2019, 8:55 am. Counterpath has become the newest member of the Cloud Communications Alliance…. Read the full story on Business VoIP. Verint Announces New Voice Biometrics Customer in Philippines Bank Story from Call Center Read more…
Verint Financial Compliance Solution Solving Regulatory Complexity Story from Call Center Management. Originally posted on November 19, 2019, 4:11 am. Verint’s Financial Compliance platform ranked as top compliance-side solution, helps reduce regulatory complexity for clients…. Read the full story on Call Center Management. Customer Says Nextiva Cloud PBX Service is Read more…
Avaya Takes DaaS Offering to Canada and Europe Story from Business VoIP. Originally posted on November 12, 2019, 10:10 am. Avaya has announced it’s brinigng its DaaS offering beyond the U.S. to also offer it in Canada and Europe…. Read the full story on Business VoIP. Emergency Call Center Workers Read more…
To Outsource the Contact Center or Not to Outsource Story from Call Center Management. Originally posted on November 5, 2019, 10:05 am. If you’re starting a new customer support program, or rethinking the one you’ve already got, you may be wondering if it makes sense to keep … Read the Read more…