TPx Takes Wraps Off Hybrid UC Solution Story from Business VoIP. Originally posted on June 25, 2019, 11:25 am. MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solut… Read the full story on Business VoIP. tyntec and Ooredoo Read more…
Reasons Your Call Center Needs Quality Assurance Story from Call Center Management. Originally posted on June 14, 2019, 7:28 am. Quality assurance is arguably one of the most important factors in a call center operation’s success. Simply seating agents and providing a … Read the full story on Call Center Read more…
New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs Story from Business VoIP. Originally posted on June 11, 2019, 10:32 am. Snom’s latest entry level phone release, the D717, is now added to its professional D7xx series of desk IP phones and boasts a more affordab… Read the Read more…
Toledo Call Center Training Program Gives Students Real-Life Experience Story from Call Center Management. Originally posted on May 31, 2019, 7:11 am. A partnership between the Cherry Street Mission Ministries and the city of Toledo, OH’s Engage call center is giving students hands-on job t… Read the full story on Read more…