The Software Assisting Call Center Management Story from Call Center Management. Originally posted on December 21, 2018, 8:38 am. Let’s take a deeper dive at some of the types of technology available to aid call center management in its quest of exceptional customer ser… Read the full story on Call Read more…
Tech Support Fraud is a Growing Problem Story from Call Center Management. Originally posted on December 13, 2018, 9:18 am. Tech support fraud is on the rise, and it’s getting more sophisticated. Last year it rang up nearly $15 million in losses…. Read the full story on Call Center Management. Read more…
Tech Support Fraud is a Growing Problem Story from Call Center Management. Originally posted on December 13, 2018, 9:18 am. Tech support fraud is on the rise, and it’s getting more sophisticated. Last year it rang up nearly $15 million in losses…. Read the full story on Call Center Management. Read more…
Why Banks Should Be Using WFO Story from Call Center Management. Originally posted on December 10, 2018, 3:52 am. One way banks can improve customer experience is by employing workforce optimization software. Research firm Ovum says integrating WFO acros… Read the full story on Call Center Management. Angry Customers May Read more…
Smith.ai Offers Perspective on AI Communications Today, Tomorrow Story from Business VoIP. Originally posted on November 28, 2018, 4:54 am. Smith.ai’s Maddy Martin says “we believe the best way is to provide the combined intelligence of both humans and machines to tag, train, and… Read the full story on Business Read more…