Business Communications Solutions Provider Dstny to Acquire Qunifi Story from Business VoIP. Originally posted on March 29, 2022, 10:58 am. Brussels, Belgium-based cloud-based business communication solutions provider Dstny recently announced that it has acquired UK-based Microso… Read the full story Read more…
Twilio Debuts New API to Bring Chat Channels Under Single Umbrella Story from Call Center Management. Originally posted on March 22, 2022, 8:25 am. Twilio announced the deployment of a new API for its Flex contact center service that combines Read more…
Fanvil Embraces Personalization with V Series Launch Story from Business VoIP. Originally posted on March 13, 2022, 7:00 pm. Audio, video, and IoT device provider Fanvil launched the V series IP phone line, offering business users a personalized telephone system Read more…
Cloud Communications Company NWN Carousel Appoints New CFO Story from Business VoIP. Originally posted on March 8, 2022, 8:29 am. NWN Carousel announced that Noah Asher has joined as Chief Financial Officer. Asher’s addition to the firm comes at a Read more…
Bandwidth Welcomes New COO Story from Business VoIP. Originally posted on February 25, 2022, 10:26 am. The company announced a newly created position and appointment to the role of Chief Operating Officer at Bandwidth, Anthony Bartolo…. Read the full story Read more…
Voximplant Selects Avatar in Drive Toward Automation Story from Call Center Management. Originally posted on February 22, 2022, 11:05 am. This week, cloud communications company Voximplant announced the launch of Avatar: a new Natural Language Processing (NLP) service designed … Read more…
Outdated Tech Compromising Agent Performance Story from Call Center Management. Originally posted on February 15, 2022, 1:14 am. According to a joint research study by Pegasystems and Savanta, a significant number of customer service agents across the globe say outdate… Read more…
designDATA Launches M365 Business Voice Solution Story from Business VoIP. Originally posted on February 7, 2022, 9:13 am. IT management and consulting company designDATA recently announced the release of M365 Business Voice, a solution allowing businesses to eas… Read the Read more…
Wealthify Transforms Customer Support with Talkdesk CX Cloud Story from Call Center Management. Originally posted on January 31, 2022, 11:10 am. Cloud contact center leader Talkdesk recently announced Wealthify, a UK-based digital investment service provider, selected Talkdesk CX Clou… Read Read more…
BPO Giant Webhelp to Establish Offices in Israel Story from Call Center Management. Originally posted on January 25, 2022, 10:07 am. Many companies today, faced with the uncertainty involved in running a customer support operation, are turning to business process Read more…