Toku Secures $5 Million in Series A
Story from Business VoIP. Originally posted on September 7, 2021, 10:04 am.
Cloud communications company Toku recently announced it has received $5 million in new funding to support growth initiatives and product dev… Read the full story on Business VoIP.
Tips for Successfully Onboarding Call Center Agents
Story from Call Center Management. Originally posted on September 3, 2021, 7:02 am.
The call center industry has one of the highest rates of worker turnover. By properly onboarding new agents, call centers can reduce churn a… Read the full story on Call Center Management.
AI and Automation Increase Customer Satisfaction and Call Center Performance
Story from Call Center Management. Originally posted on September 3, 2021, 5:15 am.
A new report from conversational AI company Avaamo shows that customers prefer AI and automation. The technologies result in improved custom… Read the full story on Call Center Management.
Zendesk Acquires AI Startup Cleverly
Story from Call Center Management. Originally posted on September 1, 2021, 8:43 am.
Customer support technology giant Zendesk say it believes a key component of providing great customer experiences includes ensuring that hel… Read the full story on Call Center Management.
Lucency Chooses IntelePeer’s Omnichannel CPaaS Solution
Story from Business VoIP. Originally posted on September 1, 2021, 8:39 am.
IntelePeer, a communications platform-as-a-service (CPaaS) provider, recently announced that Lucency has selected IntelePeer’s omni-channel … Read the full story on Business VoIP.
Texas Court Finds 3 Guilty In Call Center Fraud Operation
Story from Call Center Management. Originally posted on August 31, 2021, 12:27 pm.
Three individuals have pleaded guilty to running illegal call center operations that stole millions from unsuspecting elderly victims…. Read the full story on Call Center Management.
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