Speech Analytics Improve Contact Center Efficiency
Story from Call Center Management. Originally posted on August 31, 2018, 7:29 am.
Speech analytics systems can boost contact center operational efficiency…. Read the full story on Call Center Management.
Cloud Communications Provider Puts Focus on Expansion
Story from Business VoIP. Originally posted on August 30, 2018, 10:03 am.
Select Communications announced plans to build out its sales engineering staff. The expanded force will provide Select Communications with a… Read the full story on Business VoIP.
Telinta Augments VoIP Infrastructure
Story from Business VoIP. Originally posted on August 28, 2018, 9:56 am.
This week, Telinta announced new infrastructure to its robust global network, adding presence in Asia, North America and Europe with newly d… Read the full story on Business VoIP.
The Value of Customer Service, Marketing & Sales Alignment
Story from Call Center Management. Originally posted on August 24, 2018, 2:00 am.
The businesses that can figure out how to align the interests and systems of these different interest groups, however, will understand prosp… Read the full story on Call Center Management.
Supervisors Play a Super-Sized Role in Agent Morale
Story from Call Center Management. Originally posted on August 23, 2018, 12:17 pm.
To deliver great CX and meet other business goals, contact centers need to pay attention to employee experience. Having the right contact ce… Read the full story on Call Center Management.
New Telecom Company Wins Over 164-Year-Old Outfitter
Story from Business VoIP. Originally posted on August 23, 2018, 7:31 am.
BCB International has contracted SA1 Telecoms to help it bring a communications system to its new Cardiff location in Wales…. Read the full story on Business VoIP.
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