FirstComm Introduces UC Teams
Story from Business VoIP. Originally posted on September 25, 2020, 6:39 am.
FirstComm announced the newest addition to its suite of UC Packages – UC Teams, a Microsoft Teams integration that delivers a rich UC experi… Read the full story on Business VoIP.
UCaaS Provider Crexendo Announces Public Offering
Story from Business VoIP. Originally posted on September 24, 2020, 9:55 am.
Crexendo, Inc., a 25-year-old cloud-based unified communications-as-a-service (UCaaS) company, has seen some significant growth this year. T… Read the full story on Business VoIP.
The Challenges of Running a Successful VoC Program
Story from Call Center Management. Originally posted on September 23, 2020, 9:23 am.
The Voice of the Customer (VoC) and related programs are important metrics for customer service success. Creating and maintaining a successf… Read the full story on Call Center Management.
IFS Adds New Features to Customer Engagement Solution
Story from Call Center Management. Originally posted on September 21, 2020, 5:07 am.
Global enterprise software company IFS recently announced the availability of new and enhanced capabilities in its customer engagement softw… Read the full story on Call Center Management.
Evolve IP Announces Arrival of Integrated Business Messaging
Story from Business VoIP. Originally posted on September 18, 2020, 7:20 am.
This week, Evolve IP announced the arrival of a fully-integrated SMS / business messaging platform for its Microsoft Teams Direct Routing so… Read the full story on Business VoIP.
Aceyus Offers Contact Centers A VUE
Story from Call Center Management. Originally posted on September 18, 2020, 6:37 am.
This week, Aceyus announced Visionary User Experience (VUE), an integrated system that offers reporting and analytics to the enterprise for … Read the full story on Call Center Management.
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