AT&T Reprises RingCentral-Powered Office@Hand Offering
Story from Business VoIP. Originally posted on September 11, 2018, 10:59 am.
AT&T has reunited with RingCentral to deliver the AT&T Office@Hand Platform…. Read the full story on Business VoIP.
Voxbone Makes Meggers Newest Board Member
Story from Business VoIP. Originally posted on September 6, 2018, 8:27 am.
Voxbone announced the addition of Dr. Jens Meggers – former Cisco Collaboration Senior Vice President – as a member of its Board to aid the … Read the full story on Business VoIP.
How to Shoot a Contact Center Coaching Three-Pointer
Story from Call Center Management. Originally posted on September 5, 2018, 10:19 am.
How positive coaching can drive success on in the contact center and on the court…. Read the full story on Call Center Management.
AI or Human: Quality Care & Empathy Are Key
Story from Call Center Management. Originally posted on September 5, 2018, 5:26 am.
What matters is that the person, the AI assistant, (or the street furniture) treats the customer with dignity, empathy, and personalized car… Read the full story on Call Center Management.
Speech Analytics Improve Contact Center Efficiency
Story from Call Center Management. Originally posted on August 31, 2018, 7:29 am.
Speech analytics systems can boost contact center operational efficiency…. Read the full story on Call Center Management.
Cloud Communications Provider Puts Focus on Expansion
Story from Business VoIP. Originally posted on August 30, 2018, 10:03 am.
Select Communications announced plans to build out its sales engineering staff. The expanded force will provide Select Communications with a… Read the full story on Business VoIP.
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