Upgraded Edition of Auraya Biometrics Solution Meets AWS Standards
Story from Call Center Management. Originally posted on October 5, 2021, 11:52 am.
Auraya has announced that version 2.1.2 of the EVA Voice Biometric solution has received accreditation from the AWS Foundational Technical R… Read the full story on Call Center Management.
Sinch AB Buys Email Delivery Solutions Provider Pathwire for $1.9 Billion
Story from Business VoIP. Originally posted on October 5, 2021, 10:49 am.
Swedish cloud communications company Sinch AB has announced that it has entered into an agreement to acquire cloud email delivery solutions … Read the full story on Business VoIP.
Sprinklr Reveals Latest Edition of Modern Care Platform
Story from Call Center Management. Originally posted on October 4, 2021, 10:13 am.
The Sprinklr Modern Care Platform has been overhauled with new solutions to help agents improve efficiency of customer inquiries, as well as… Read the full story on Call Center Management.
RingCentral Announces First Venture Into Mexico
Story from Business VoIP. Originally posted on October 4, 2021, 10:07 am.
RingCentral has formed a new partnership with Mexico’s MCM Telecom, and intend to release a co-branded UCaaS offering for business customers… Read the full story on Business VoIP.
8×8 Frontdesk Empowers Receptionists in a New Hybrid Workforce
Story from Business VoIP. Originally posted on October 1, 2021, 5:50 am.
Today’s workplace landscape has changed dramatically as a result of the changes that happened during COVID-19 shutdowns in 2020. Now more th… Read the full story on Business VoIP.
Call Center Onboarding Becomes More Challenging in Remote Work Environments
Story from Call Center Management. Originally posted on September 29, 2021, 11:48 am.
As the world still struggles to cope with the effects of the COVID-19 pandemic, much of it is experiencing labor shortages: from truck drive… Read the full story on Call Center Management.
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