Contact Center Agents: Help Me Help You
Story from Call Center Management. Originally posted on October 2, 2018, 11:15 am.
A recent report from Dimensional Research and Squelch indicates that most customer support people want to do a good job, but may struggle to… Read the full story on Call Center Management.
APM Startup Instana Raises $30M More
Story from Business VoIP. Originally posted on September 28, 2018, 9:45 am.
Instana has just closed a $30 million Series C round. This illustrates the growing need for enterprises to automate how they monitor and add… Read the full story on Business VoIP.
Grandstream Reveals WP820
Story from Business VoIP. Originally posted on September 27, 2018, 9:18 am.
Grandstream announced the arrival of the WP820, a portable Wi-Fi IP phone. The robust IP phone touts exceptional audio quality and supports … Read the full story on Business VoIP.
Best Practices for Call Center Quality Assurance
Story from Call Center Management. Originally posted on September 26, 2018, 5:59 am.
Call centers tend to be very controlled environments that seem to exist to meet key performance indicators. There are several best practices… Read the full story on Call Center Management.
AI Can Read, Get People to Open Up
Story from Call Center Management. Originally posted on September 24, 2018, 8:41 am.
AI has outperformed humans in reading comprehension, may encourage customers to be more honest, take the time to customize their own solutio… Read the full story on Call Center Management.
Study Assesses AI Benefits, Successes
Story from Call Center Management. Originally posted on September 19, 2018, 5:05 am.
As interest in and adoption of artificial intelligence-based solutions grow, so does the number of surveys and studies on this important top… Read the full story on Call Center Management.
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