Contextual Data Key for Customer Interactions
Story from Business VoIP. Originally posted on October 21, 2019, 7:45 am.
Data powers the world we live in today. It is used to fuel our interactions, improve how devices operate and even as a method to motivate pu… Read the full story on Business VoIP.
Talkdesk and Claro Partner for Provision of Omnichannel Contact Center Solutions
Story from Business VoIP. Originally posted on October 18, 2019, 11:15 am.
This week, Claro Enterprise Solutions announced a new partnership with Talkdesk, enabling SD-WAN and other technology services provider the … Read the full story on Business VoIP.
VoIP.ms Certifies Yealink Portfolio
Story from Business VoIP. Originally posted on October 18, 2019, 9:54 am.
Today Yealink announced successful interoperability testing with VoIP.ms, certifying the Yealink portfolio of products for the VoIP.ms servi… Read the full story on Business VoIP.
Are Chatbots Actually Improving Customer Experiences?
Story from Call Center Management. Originally posted on October 17, 2019, 5:23 am.
Chatbots and voice assistants are reducing the time on hold, making the jobs of agents easier and more meaningful and changing how businesse… Read the full story on Call Center Management.
Voxbone, Zoom Announce Expanded Partnership
Story from Business VoIP. Originally posted on October 15, 2019, 12:32 pm.
Longtime partners Voxbone and Zoom announced an extended reach for the Zoom Phone platform. Zoom’s BYOC (Bring Your Own Carrier) empowers Vo… Read the full story on Business VoIP.
Verint Praised as APAC Market Leader
Story from Call Center Management. Originally posted on October 15, 2019, 12:09 pm.
Per recent reports from Frost & Sullivan and DMG Consulting LLC, Verint has increased its market leadership in the Asia Pacific region. Echo… Read the full story on Call Center Management.
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