How to Optimize Call Center Agent Onboarding
Story from Call Center Management. Originally posted on November 20, 2018, 11:45 am.
This article offers tips on how to improve the call center and contact center onboarding process for both organizations, managers and HR lea… Read the full story on Call Center Management.
Pindrop Powers Verizon Call Center Authentication
Story from Business VoIP. Originally posted on November 16, 2018, 7:29 am.
Verizon Enterprise Solutions has launched a new, cloud-based inbound call center solution that integrates voice and multi-factor authenticat… Read the full story on Business VoIP.
Successful Contact Centers Measure, Coach, Rinse, Repeat
Story from Call Center Management. Originally posted on November 15, 2018, 4:17 am.
Training, quality monitoring, coaching, and followup are key to successfully addressing contact center change and performance improvement go… Read the full story on Call Center Management.
Contact Centers Need Problem-Solving Professionals
Story from Call Center Management. Originally posted on November 14, 2018, 11:55 am.
Businesses and customers benefit when they can work with educated, professional individuals who are empathetic, able to solve problems, and … Read the full story on Call Center Management.
Cloud Provider Makes Master Agent Agreement
Story from Business VoIP. Originally posted on November 9, 2018, 10:33 am.
Cloud communications have charged onto the enterprise communications scene. With the popularity of these solutions, master agents are compil… Read the full story on Business VoIP.
Tips to Prepare Your Contact Center for Peak Season
Story from Call Center Management. Originally posted on November 8, 2018, 9:45 am.
Five9, Genesys, Monet Software offer tips on how to improve contact center outcomes…. Read the full story on Call Center Management.
0 Comments