Conversica Improves AI-Driven Revenue Digital Assistants
Story from Call Center Management. Originally posted on October 31, 2022, 10:28 am.
Unlike scripted bots that force people down a predefined path, Conversica’s AI-powered RDAs leverage the most advanced, largest language mod… Read the full story on Call Center Management.
New Jabra Earbuds Keep Calls Professional
Story from Business VoIP. Originally posted on October 31, 2022, 3:28 am.
Jabra’s Evolve2 Buds were created to help workers boost concentration and improve collaboration no matter where they’re working from…. Read the full story on Business VoIP.
Poly Elevates Meeting Equity Across Google Meet and Voice
Story from Business VoIP. Originally posted on October 28, 2022, 11:35 am.
Poly’s line of Studio X video bars will be certified for native Google Meet, Google Voice and Chrome OS experiences…. Read the full story on Business VoIP.
Contact Centers Are Sending an SOS to CCaaS Providers
Story from Call Center Management. Originally posted on October 28, 2022, 10:14 am.
Companies are moving to CCaaS providers to expand their talent pools and leverage AI and chatbots to handle many customer service interactio… Read the full story on Call Center Management.
Call Centers May Face a Problematic Holiday Staffing Season
Story from Call Center Management. Originally posted on October 25, 2022, 12:24 pm.
Contact centers have a large pool of temporary workers to leverage for the holiday season, if they can meet workers needs for scheduling fle… Read the full story on Call Center Management.
Voice Remains the Most Important Business Communications Channel
Story from Business VoIP. Originally posted on October 24, 2022, 12:27 pm.
While digital channels like messaging and video have grown in popularity voice is here to stay and remains the preferred mode of communicati… Read the full story on Business VoIP.
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