MODRON Selects Spaces API to Deliver Mediation and Consultation Services
Story from Business VoIP. Originally posted on November 17, 2020, 4:29 am.
Vonage announced a new partnership with MODRON, an Australian legal tech startup that will be leveraging Vonage to support its online video … Read the full story on Business VoIP.
Enreach Buys Botsquad, Adds Conversational AI to Portfolio
Story from Business VoIP. Originally posted on November 16, 2020, 7:39 am.
European Unified Communications solutions provider, Enreach, has announced the acquisition of Netherlands-based Botsquad, a provider of adva… Read the full story on Business VoIP.
Customers Demand Digital, Personalized Experiences for 2020 Holiday Shopping Season
Story from Call Center Management. Originally posted on November 16, 2020, 6:36 am.
The 2020 holiday shopping season is already underway in the U.S. While a few weeks earlier than the typical after Thanksgiving kick-off, thi… Read the full story on Call Center Management.
Estee Lauder Accused of Racism in Exchange with Makeup Customer in Korea
Story from Call Center Management. Originally posted on November 12, 2020, 6:45 am.
The viral spread of poor customer service is (or should be) at the top of every customer-facing company’s mind. Once upon a time, bad choice… Read the full story on Call Center Management.
City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns
Story from Call Center Management. Originally posted on November 6, 2020, 10:16 am.
The global pandemic and COVID-19 shutdowns that began months ago here in the U.S. have changed how businesses operate and how employees work… Read the full story on Call Center Management.
IntelePeer Boosts Contact Center CX Capabilities
Story from Call Center Management. Originally posted on November 6, 2020, 4:16 am.
To help contact centers keep up with these demands, CPaaS provider IntelePeer has launched a new offering that makes it easy to add cloud-de… Read the full story on Call Center Management.
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