More Than Half of Customers Would Pay More for an Excellent Customer Experience
Story from Call Center Management. Originally posted on April 28, 2022, 6:25 am.
As it turns out, customers value a good experience so highly, they would pay for it. In its 2022 Achieving Customer Amazement customer servi… Read the full story on Call Center Management.
Startup keepwith Launches Networking App that Uses AI and NLP
Story from Business VoIP. Originally posted on April 26, 2022, 8:50 am.
A new app from Chicago startup company keepwith aims to help individuals and organizations build stronger and more strategic relationships. … Read the full story on Business VoIP.
CyberData Intros SIP Dual Relay Controller for Secure Access
Story from Business VoIP. Originally posted on April 26, 2022, 5:50 am.
Monterey, Calif.-based CyberData Corporation has just announced the release of a SIP-enabled access control device…. Read the full story on Business VoIP.
When Customers Speak, Are You Listening?
Story from Call Center Management. Originally posted on April 26, 2022, 5:35 am.
Customers today have a lot of things to say, and they expect to be heard. In an increasingly automated world, however, they may struggle to … Read the full story on Call Center Management.
Nextiva Intros NextivaONE Enhanced Partner Program
Story from Business VoIP. Originally posted on April 21, 2022, 6:01 am.
Nextiva has announced it’s stepping up its support for MSPs, VARS, agents, and other channel partners and customers with an enhanced partner… Read the full story on Business VoIP.
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs
Story from Call Center Management. Originally posted on April 19, 2022, 10:55 am.
Avaya announced it was recently chosen to provide its Avaya OneCloud platform for Advanced Call Center Technologies (ACT)…. Read the full story on Call Center Management.
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