Senate Passes TRACED Act to Curb Robocalls Nearly Unanimously
Story from Call Center Management. Originally posted on May 28, 2019, 11:40 am.
The TRACED Act requires voice service providers to develop call authentication technologies, implements a forfeiture penalty for violations … Read the full story on Call Center Management.
Tips for Improving Interpersonal Relationships in the Contact Center
Story from Call Center Management. Originally posted on May 23, 2019, 7:55 am.
Relationships in the office or contact center – between managers, supervisors, executives and rank-and-file workers – are an important deter… Read the full story on Call Center Management.
Time Constraints Create Tension at Veterans’ Call Center
Story from Call Center Management. Originally posted on May 23, 2019, 5:14 am.
Another call center serving veterans is under fire for agent performance and failure to meet the needs of veteran callers. A proper call cen… Read the full story on Call Center Management.
Dialpad Answers EMEA Cloud Communications Demand
Story from Business VoIP. Originally posted on May 20, 2019, 11:05 am.
To claim its stake in the market and set-up a permanent place for channel partners to call home, Dialpad has announced the opening of a new … Read the full story on Business VoIP.
8×8 Names Armer New CISO
Story from Business VoIP. Originally posted on May 20, 2019, 9:25 am.
Recently, 8×8 unveiled the appointment of Michael Armer to the role of Vice President and Chief Information Security Officer. In addition, t… Read the full story on Business VoIP.
Technology Makes Monitoring Every Call Possible
Story from Call Center Management. Originally posted on May 17, 2019, 2:00 am.
Customers by now are accustomed to messages that their calls may be monitored. Most people who work in the customer support industry know, h… Read the full story on Call Center Management.
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