Zoom Acquiring Customer Support AI and Automation Platform Solvvy

Story from Call Center Management. Originally posted on May 20, 2022, 8:31 am.

, Zoom announced that it has entered into a definitive agreement to acquire Solvvy, a conversational artificial intelligence (AI) and automa… Read the full story on Call Center Management.


Jabra Announces Secure and Versatile Engage 55 Headset

Story from Business VoIP. Originally posted on May 19, 2022, 12:24 pm.

Jabra’s new Engage 55 headset offers military-grade encryption, advanced security and a host of enhanced features. The new wireless headset … Read the full story on Business VoIP.


Zendesk Unveils New Conversational CRM Solutions

Story from Call Center Management. Originally posted on May 17, 2022, 6:55 am.

Zendesk Inc. unveiled new conversational customer relationship management. Zendesk also announced a new employee experience offering…. Read the full story on Call Center Management.


RingCentral Helps Insurance Services Company to Better Support Customers and Remote Employees

Story from Business VoIP. Originally posted on May 17, 2022, 6:08 am.

Today’s workforces are more mobile, flexible and distributed than ever and require the right communications and collaboration tools to succe… Read the full story on Business VoIP.


Poly Intros Pro-Grade Devices for Remote Workforce

Story from Business VoIP. Originally posted on May 16, 2022, 8:36 am.

Whether workers are connecting from offices, homes, or anywhere else, technology that works as it should and delivers a seamless experience … Read the full story on Business VoIP.


DIDWW SIP Trunking Now Compliant with Avaya OneCloud

Story from Business VoIP. Originally posted on May 13, 2022, 4:11 am.

DIDWW been compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 8.1 using Avaya Session Border Controller for … Read the full story on Business VoIP.


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