CallCabinet Intros Microsoft Teams Integration for Atmos Call Recording
Story from Business VoIP. Originally posted on May 19, 2020, 10:53 am.
CallCabinet has announced integratin of its Atmos call recording platform with Microsoft Teams cloud collaboration suite…. Read the full story on Business VoIP.
The Call Center’s Role in Providing Positive Business Outcomes
Story from Call Center Management. Originally posted on May 15, 2020, 9:10 am.
Call centers are responsible for providing good customer service, which is directly linked to business growth and positive business outcomes… Read the full story on Call Center Management.
London’s Infobip Opens US Headquarters
Story from Business VoIP. Originally posted on May 15, 2020, 7:31 am.
During COVID-19, and as more businesses use communications solutions to stay connected, Infobop experienced an increased demand for its serv… Read the full story on Business VoIP.
Nearly Three Quarters of Customers Will Ditch a Company for Poor Customer Service
Story from Call Center Management. Originally posted on May 15, 2020, 6:06 am.
While many companies pay lip service to customer support excellence, far fewer put their money where their press releases are and consistent… Read the full story on Call Center Management.
Webex Calling with AT&T Now Available in US
Story from Business VoIP. Originally posted on May 11, 2020, 12:25 pm.
Today, AT&T and Cisco announced Webex Calling with AT&T. The service makes the transition to cloud communications easy, ensuring secure and … Read the full story on Business VoIP.
State Unemployment Departments Beef Up Call Centers and Tech Amidst COVID-19
Story from Call Center Management. Originally posted on May 8, 2020, 2:00 am.
State unemployment departments are receiving a record number of calls amidst the COVID-19 pandemic. Many agencies are upgrading their call c… Read the full story on Call Center Management.
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