8×8 Introduces Cloud Phone/Contact Center Solutions to Mainland China
Story from Business VoIP. Originally posted on May 10, 2021, 12:00 pm.
8×8 has announced that the company will now offer Chinese enterprise customers a full suite of cloud/customer engagement solutions as a part… Read the full story on Business VoIP.
Communications Service Providers Should Not Let IPv4 Exhaustion Stop Growth
Story from Business VoIP. Originally posted on May 10, 2021, 4:39 am.
Communications service providers have a wealth of opportunities to add subscribers, expand territory, and grow their business. However, they… Read the full story on Business VoIP.
Five9 Announces Customer Experience Maturity Model Framework
Story from Call Center Management. Originally posted on May 7, 2021, 7:34 am.
How mature is your customer experience management initiative? It’s an excellent question to ask. Customer experience efforts are one thing, … Read the full story on Call Center Management.
Sinch AB Partners with Adobe to Offer Broad Array of Chat Messaging Applications
Story from Business VoIP. Originally posted on May 5, 2021, 9:45 am.
Telephone support, once the primary way people contacted companies, is starting to go the way of the dodo. Today, busy customers want a way … Read the full story on Business VoIP.
Verint Celebrates 13ths Consecutive Year as Workforce Engagement Leader
Story from Call Center Management. Originally posted on May 5, 2021, 9:11 am.
For the 13th year in a row, Verint has been selected by Gartner as a Leader in the 2021 Magic Quadrant for Workforce Engagement Management… Read the full story on Call Center Management.
Global Travel Industry Turns to Bright Pattern for Post-Pandemic Lift
Story from Call Center Management. Originally posted on May 4, 2021, 5:21 am.
The travel industry is turning to contact center solution provider Bright Pattern to boost customer service operations in the opening econom… Read the full story on Call Center Management.
0 Comments