State Unemployment Call Centers Overwhelmed Due to Coronavirus
Story from Call Center Management. Originally posted on March 24, 2020, 10:17 am.
Several states have experienced a surge in unemployment claims thanks to the coronavirus, causing their call centers to be overwhelmed. Many… Read the full story on Call Center Management.
net2phone Announces Unlimited Calling at No Cost for Microsoft Teams
Story from Business VoIP. Originally posted on March 23, 2020, 10:18 am.
New Jersey-based net2phone announced 90 days of service at no cost for Microsoft Team users that sign up for net2phone’s fully integrated Gl… Read the full story on Business VoIP.
Virtual Call Center Agents During the COVID-19 Pandemic
Story from Call Center Management. Originally posted on March 23, 2020, 9:03 am.
If you have a business continuity plan and a call center, chances are good that your plan involved ramping up home-based agents in case of a… Read the full story on Call Center Management.
Performance Management Drives Transformational Leadership Goals
Story from Call Center Management. Originally posted on March 18, 2020, 10:36 am.
Different leadership styles bring about different consequences, which have direct or indirect impact on the attitude and behaviors of the em… Read the full story on Call Center Management.
CallTower Offers Support for Remote Work as COVID-19 Spreads
Story from Business VoIP. Originally posted on March 17, 2020, 11:38 am.
CallTower, a provider of cloud-based, enterprise-class UC & collaboration solutions, is answering the call with resources and a reminder tha… Read the full story on Business VoIP.
COVID-19 Closes Verizon Call Center in South Carolina
Story from Call Center Management. Originally posted on March 17, 2020, 11:25 am.
Earlier this week, representatives from a Verizon Call Center in Elgin, South Carolina announced they had to temporarily close after finding… Read the full story on Call Center Management.
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