Twilio Debuts New API to Bring Chat Channels Under Single Umbrella
Story from Call Center Management. Originally posted on March 22, 2022, 8:25 am.
Twilio announced the deployment of a new API for its Flex contact center service that combines the platform’s existing chat channels under a… Read the full story on Call Center Management.
Remote and Hybrid Business Telephony for the Indefinite Future
Story from Business VoIP. Originally posted on March 21, 2022, 10:28 am.
More than two years after the largest U.S. companies sent their workers home to begin remote work, many companies now want them back. Remote… Read the full story on Business VoIP.
Bandwidth Unveils Pindrop Integration Partnership
Story from Call Center Management. Originally posted on March 21, 2022, 8:34 am.
Global cloud communications company Bandwidth announced a new partnership with voice authentication tech provider, Pindrop. Enterprise custo… Read the full story on Call Center Management.
Engageware Offers Customer Engagement Insight
Story from Call Center Management. Originally posted on March 18, 2022, 9:48 am.
Customer engagement solution developer Engageware announced the release of the Customer Engagement in Banking Report: The Path Forward for 2… Read the full story on Call Center Management.
Ooma Scores PC Mag’s Top VoIP Services Spot
Story from Business VoIP. Originally posted on March 16, 2022, 11:13 am.
PC Magazine readers were recently asked to rate the VoIP services they use most. The goal was to help the magazine pick this year’s Business… Read the full story on Business VoIP.
City of Charlotte Outlines the Importance of Its 311 Call Center
Story from Call Center Management. Originally posted on March 16, 2022, 8:03 am.
The city recently profiled retired police officer Coretta Buggs in an effort to help residents understand how their 311 call center can help… Read the full story on Call Center Management.
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