The Most Important Call Center Productivity Metrics
Story from Call Center Management. Originally posted on March 12, 2019, 12:45 pm.
Call center managers should evaluate several key metrics to ensure call centers and individual agents are operating at maximum productivity…. Read the full story on Call Center Management.
NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK
Story from Business VoIP. Originally posted on March 11, 2019, 12:01 pm.
As businesses today begin their digital transformation to support increased employee communications capabilities and connected services, the… Read the full story on Business VoIP.
How Gamification Helps Call Center Management
Story from Call Center Management. Originally posted on March 11, 2019, 10:15 am.
Let’s face it: keeping contact center agents engaged, fulfilled and employed at your organization can feel a bit like herding cats. Call cen… Read the full story on Call Center Management.
Using an IP Video Phone as an Omnichannel Communications Hub
Story from Business VoIP. Originally posted on March 7, 2019, 11:29 am.
Grandstream Networks’ GXV3370 IP Video touch screen phone is one such device that can serve as your all-in-one communications hub and a mult… Read the full story on Business VoIP.
Management Practices Can Make or Break the Customer Experience
Story from Call Center Management. Originally posted on March 6, 2019, 8:00 am.
Poor management practices in the call center impact agent performance and can also damage the entire customer service experience…. Read the full story on Call Center Management.
Cloud Business Communications Market Thriving – Digerati Focuses on Acquisitions
Story from Business VoIP. Originally posted on March 5, 2019, 7:50 am.
The business communications market is alive and thriving. Digerati Technologies, which provides cloud services, specifically UCaaS solutions… Read the full story on Business VoIP.
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