CloudConnect Makes Next Gen Communications Possible for SMEs
Story from Business VoIP. Originally posted on March 6, 2020, 8:52 am.
CloudConnect Communications, a start-up MVNO based in India is focused on changing how businesses communicate. In particular it’s working to… Read the full story on Business VoIP.
Call Center Managers Embracing AI and Automation
Story from Call Center Management. Originally posted on March 5, 2020, 6:44 am.
New research from the Harris Poll finds that AI and automation are being embraced by call center managers, driven by the desire to improve c… Read the full story on Call Center Management.
UC Communications Company Broadvoice Creates Three New Channel Leadership Roles
Story from Business VoIP. Originally posted on March 4, 2020, 5:11 am.
Business VoIP, unified communications (UC) and SIP trunking solutions provider Broadvoice is in hiring mode thanks to a new channel sales st… Read the full story on Business VoIP.
DMG Names Verint WFO Market Leader
Story from Call Center Management. Originally posted on March 2, 2020, 10:57 am.
Verint announced that for the 13th consecutive year, DMG Consulting’s 2019/2020 Workforce Optimization Product and Market Report named The C… Read the full story on Call Center Management.
Patton Releases SmartNode Series of VoIP Gateways
Story from Business VoIP. Originally posted on February 28, 2020, 4:57 am.
Patton has released the first generation of its SmartNode series of VoIP Gateways. The scalable offerings are designed to bridge the gap bet… Read the full story on Business VoIP.
Telestax Adds Call Queuing Capabilities to Restcomm Platform
Story from Call Center Management. Originally posted on February 28, 2020, 4:53 am.
Telestax, an Austin, Texas-based CPaaS enablement and application provider, has added a feature that’s likely to be attractive to the call c… Read the full story on Call Center Management.
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