Kaleyra Acquires MGage In $215 Million Deal
Story from Business VoIP. Originally posted on June 7, 2021, 10:52 am.
As part of the company’s expansion initiative, Kaleyra has finalized the purchase of messaging service provider MGage in a $215 million deal… Read the full story on Business VoIP.
didXL Launches Local Termination Outbound Calling in 22 Countries
Story from Business VoIP. Originally posted on June 7, 2021, 4:34 am.
didXL, a European wholesale provider of virtual numbers in over 100 countries, has announced the availability of a new local termination out… Read the full story on Business VoIP.
Y Meadows Intros Automated AI Customer Service
Story from Call Center Management. Originally posted on June 4, 2021, 11:16 am.
Customer service interactions continue to play a vital role in strengthening the relationships between businesses and customers. When it com… Read the full story on Call Center Management.
A Generation Later, and Speech Technology Finds Its Place in Customer Service
Story from Call Center Management. Originally posted on June 4, 2021, 5:24 am.
In its earliest iterations, speech recognition technology was designed to do simply that: recognize the spoken word and translate it into wr… Read the full story on Call Center Management.
Webex Solutions Join FirstLight Communications Portfolio
Story from Business VoIP. Originally posted on June 3, 2021, 9:12 am.
Firstlight has partnered with Cisco to bring Webex solutions through the company’s own network…. Read the full story on Business VoIP.
RingCentral and Deutsche Telekom Announce Partnership for UCaaS and Contact Center
Story from Business VoIP. Originally posted on June 2, 2021, 11:05 am.
RingCentral, a provider of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS) platforms, recently announced… Read the full story on Business VoIP.
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