Toledo Call Center Training Program Gives Students Real-Life Experience
Story from Call Center Management. Originally posted on May 31, 2019, 7:11 am.
A partnership between the Cherry Street Mission Ministries and the city of Toledo, OH’s Engage call center is giving students hands-on job t… Read the full story on Call Center Management.
Brightsolid, RingCentral Partner to Propel Scottish Business Communications
Story from Business VoIP. Originally posted on May 30, 2019, 1:34 pm.
Brightsolid announced a partnership with RingCentral to offer is Scottish customer base the RingCentral portfolio of cloud communications so… Read the full story on Business VoIP.
Arkadin Supports Modern Workplaces with New Cisco Webex Calling Offering
Story from Business VoIP. Originally posted on May 30, 2019, 5:04 am.
Arkadin recently announced it has launched a Cisco Webex Calling offering so that customers can have access to global PSTN telephony. The ne… Read the full story on Business VoIP.
Senate Passes TRACED Act to Curb Robocalls Nearly Unanimously
Story from Call Center Management. Originally posted on May 28, 2019, 11:40 am.
The TRACED Act requires voice service providers to develop call authentication technologies, implements a forfeiture penalty for violations … Read the full story on Call Center Management.
Tips for Improving Interpersonal Relationships in the Contact Center
Story from Call Center Management. Originally posted on May 23, 2019, 7:55 am.
Relationships in the office or contact center – between managers, supervisors, executives and rank-and-file workers – are an important deter… Read the full story on Call Center Management.
Time Constraints Create Tension at Veterans’ Call Center
Story from Call Center Management. Originally posted on May 23, 2019, 5:14 am.
Another call center serving veterans is under fire for agent performance and failure to meet the needs of veteran callers. A proper call cen… Read the full story on Call Center Management.
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