Reasons Your Call Center Needs Quality Assurance
Story from Call Center Management. Originally posted on June 14, 2019, 7:28 am.
Quality assurance is arguably one of the most important factors in a call center operation’s success. Simply seating agents and providing a … Read the full story on Call Center Management.
Taking Call Center Training the Extra Mile
Story from Call Center Management. Originally posted on June 13, 2019, 4:54 am.
Employee training can be a bit of a Catch-22. Spend too much time training new workers in the contact center, and you’ll fall behind your ot… Read the full story on Call Center Management.
Sennheiser Zoom-ing into Conference Rooms
Story from Business VoIP. Originally posted on June 12, 2019, 12:38 pm.
Sennheiser and Zoom Video Communications announced a new partnership empowering Sennheiser to offer its customer expanded options for their … Read the full story on Business VoIP.
New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs
Story from Business VoIP. Originally posted on June 11, 2019, 10:32 am.
Snom’s latest entry level phone release, the D717, is now added to its professional D7xx series of desk IP phones and boasts a more affordab… Read the full story on Business VoIP.
How to Make an Informed Choice of VoIP Service Provider
Story from Business VoIP. Originally posted on June 6, 2019, 9:59 am.
There are plenty of criteria to consider when choosing a business VoIP service provider. Understanding the specific needs of a business, how… Read the full story on Business VoIP.
Social Media is the Front End of Call Center Recruiting and Hiring
Story from Call Center Management. Originally posted on June 6, 2019, 7:15 am.
center management is in constant recruiting and hiring mode. Since using employment agencies is expensive, many call center managers are obl… Read the full story on Call Center Management.
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