Vonage Appoints New CEO
Story from Business VoIP. Originally posted on June 12, 2020, 10:44 am.
Vonage has announce Rory Read will take over for Alan Masarek as the company’s CEO…. Read the full story on Business VoIP.
Gain Clear and Consistent Communications with Grammarly Style Guides
Story from Business VoIP. Originally posted on June 11, 2020, 11:48 am.
Grammarly announced the addition of custom style guides for Grammerly Business users, bringing consistent, clear and more effective communic… Read the full story on Business VoIP.
Rochester Area Call Center Sued for Back Rent During COVID-19
Story from Call Center Management. Originally posted on June 10, 2020, 10:32 am.
A Rochester, NY-area call center has been sued for failing to pay rent during the coronavirus pandemic. The suit also alleges United Call Ce… Read the full story on Call Center Management.
Tucson Sees COVID-19 Outbreak in Emergency 911 Call Center
Story from Call Center Management. Originally posted on June 10, 2020, 10:00 am.
At Tucson, Arizona’s main communications center, which handles emergency calls, at least 17 employees have tested positive for the virus, ac… Read the full story on Call Center Management.
Verint Innovates, Industry Takes Notice
Story from Call Center Management. Originally posted on June 5, 2020, 8:45 am.
In recent weeks, Verint received two Business Intelligence Group 2020 Excellence in Customer Service Awards, a CUSTOMER Magazine 2020 Produc… Read the full story on Call Center Management.
Wisconsin Tapping Call Center Outsourcers and New Hires to Clear Unemployment Bottlenecks
Story from Call Center Management. Originally posted on June 4, 2020, 10:28 am.
Across the United States, nearly three million people filed unemployment claims in mid-May, bringing the total two-month tally to more than … Read the full story on Call Center Management.
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