Post-Pandemic, Digital Customer Interactions Will Continue to Grow
Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am.
The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, post-pandemic…. Read the full story on Call Center Management.
Theta Lake Expands Security and Compliance Integration with RingCentral
Story from Business VoIP. Originally posted on June 6, 2022, 3:55 am.
Theta Lake has announced an expanded integration of its offerings with RingCentral. The company will now include a free version of its Secur… Read the full story on Business VoIP.
AI-Driven Customer Data Platforms Essential in Retail and Ecommerce
Story from Call Center Management. Originally posted on June 2, 2022, 3:51 am.
Customer data platforms are growing exponentially, with AI-based services providing critical insights into customer preferences and purchasi… Read the full story on Call Center Management.
Observe.AI Introduces Adaptive Automation Solution for Contact Centers
Story from Call Center Management. Originally posted on May 31, 2022, 4:18 am.
Intelligent workforce platform solutions provider Observe.AI announced the launch of its new Auto QA product…. Read the full story on Call Center Management.
New Vidi 150 Conferencing Camera from Biamp
Story from Business VoIP. Originally posted on May 26, 2022, 5:10 am.
Both the Vidi 150 and the Vidi 100 offerings from Biamp are designed to be cost-effective while offering excellent picture and audio quality… Read the full story on Business VoIP.
Replicant Expands Channel Support for Contact Center Automation Solution
Story from Call Center Management. Originally posted on May 26, 2022, 4:02 am.
Contact center leaders today need a single solution that can automate their most common customer service issues across channels for consiste… Read the full story on Call Center Management.
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