Observe.AI Introduces Adaptive Automation Solution for Contact Centers
Story from Call Center Management. Originally posted on May 31, 2022, 4:18 am.
Intelligent workforce platform solutions provider Observe.AI announced the launch of its new Auto QA product…. Read the full story on Call Center Management.
New Vidi 150 Conferencing Camera from Biamp
Story from Business VoIP. Originally posted on May 26, 2022, 5:10 am.
Both the Vidi 150 and the Vidi 100 offerings from Biamp are designed to be cost-effective while offering excellent picture and audio quality… Read the full story on Business VoIP.
Replicant Expands Channel Support for Contact Center Automation Solution
Story from Call Center Management. Originally posted on May 26, 2022, 4:02 am.
Contact center leaders today need a single solution that can automate their most common customer service issues across channels for consiste… Read the full story on Call Center Management.
Zoom Acquiring Customer Support AI and Automation Platform Solvvy
Story from Call Center Management. Originally posted on May 20, 2022, 8:31 am.
, Zoom announced that it has entered into a definitive agreement to acquire Solvvy, a conversational artificial intelligence (AI) and automa… Read the full story on Call Center Management.
Jabra Announces Secure and Versatile Engage 55 Headset
Story from Business VoIP. Originally posted on May 19, 2022, 12:24 pm.
Jabra’s new Engage 55 headset offers military-grade encryption, advanced security and a host of enhanced features. The new wireless headset … Read the full story on Business VoIP.
Zendesk Unveils New Conversational CRM Solutions
Story from Call Center Management. Originally posted on May 17, 2022, 6:55 am.
Zendesk Inc. unveiled new conversational customer relationship management. Zendesk also announced a new employee experience offering…. Read the full story on Call Center Management.
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