Avaya Innovation Earns Frost & Sullivan Attention
Story from Call Center Management. Originally posted on July 6, 2020, 10:28 am.
Frost & Sullivan honored Avaya with the 2020 North American Growth Innovation Leadership Frost Radar Award for work behind the Avaya future … Read the full story on Call Center Management.
Telinta Makes Provisioning for IP Phones Easy Adds Grandstream and Yealink
Story from Business VoIP. Originally posted on July 2, 2020, 8:44 am.
Springfield, New Jersey-based Telinta, a provider of cloud-based white label VoIP switching and billing solutions, works to provide Internet… Read the full story on Business VoIP.
Genesys Cloud Assists Avtex Streamline & Improve Client Experiences
Story from Call Center Management. Originally posted on July 2, 2020, 6:58 am.
Improved customer service is at the top of the list for many businesses today. Especially with the changing economic and business landscape,… Read the full story on Call Center Management.
Contact Center Company CP360 Opens New CX Center in Greece
Story from Call Center Management. Originally posted on July 1, 2020, 10:11 am.
Contact Point 360, a 12-year-old contact center outsourcer headquartered in Toronto, owns and operates six contact centers across three cont… Read the full story on Call Center Management.
Healthy Meal Delivery Service Mindful Chef Adopts Vonage Contact Center
Story from Business VoIP. Originally posted on June 30, 2020, 9:08 am.
Mindful Chef has more than 123,000 customers – it saw significant increases in its customers base as a result of the COVID-19 epidemic — an… Read the full story on Business VoIP.
Will Identity Verification Automation Change Contact Center and CX Dynamics For Good?
Story from Call Center Management. Originally posted on June 26, 2020, 6:13 am.
Last week, Denver-based Journey came out of stealth mode after two years of R&D, launching what they call their Trusted Identity solution, b… Read the full story on Call Center Management.
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