IntelePeer Successfully Files Certification for STIR/SHAKEN
Story from Business VoIP. Originally posted on July 6, 2021, 9:02 am.
IntelePeer announced the company met the requirements for STIR/SHAKEN, offering much needed protection to customers against the recent surge… Read the full story on Business VoIP.
Clickatell Makes It Easier to Add Chat to the Customer Mix
Story from Call Center Management. Originally posted on July 2, 2021, 6:35 am.
The phrase “call center” is increasingly becoming a misnomer. While customers still pick up the phone for very complex issues, for other iss… Read the full story on Call Center Management.
Nextiva Names Marc Stein As New Global Channel Chief/VP Channel Sales
Story from Business VoIP. Originally posted on July 1, 2021, 9:44 am.
Cloud communications service provider Nextiva has announced the company has selected Marc Stein as the new Global Channel Chief, as well as … Read the full story on Business VoIP.
Gartner Research Highlights Verint Customer Engagement Success In Two Quadrant Reports
Story from Call Center Management. Originally posted on July 1, 2021, 8:33 am.
Customer engagement solutions provider Verint has been recognized by Gartner in the 2021 Magic Quadrant for the CRM Customer Engagement Cent… Read the full story on Call Center Management.
Nureva/LogiTech Collaboration Brings Enhanced Audio Quality To Conferencing Products
Story from Business VoIP. Originally posted on June 30, 2021, 7:28 am.
Audio-tech solution developer Nureva has announced the company has officially joined the LogiTech Collaboration Program, allowing Nureva dev… Read the full story on Business VoIP.
VCC By Vonage Brings New Productivity Tools To Contact Center Agents
Story from Call Center Management. Originally posted on June 29, 2021, 10:56 am.
Vonage has announced the release of Vonage Contact Center for Service Cloud Voice, bringing a new collection of work enhancement tools to ca… Read the full story on Call Center Management.
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