Shentel Business Strikes Deal with York College for Infrastructure Upgrade
Story from Business VoIP. Originally posted on July 20, 2021, 8:05 am.
York College of Pennsylvania selected Shentel Business to bring new networking and voice capabilities for the school’s campus…. Read the full story on Business VoIP.
Zoom Sets Sights on Contact Center Space with Five9 Acquisition
Story from Call Center Management. Originally posted on July 19, 2021, 8:14 am.
In an all-stock deal, valued at $14.7 billion, Zoom is diving headfirst into the contact center space with the acquisition of Five9. The pur… Read the full story on Call Center Management.
Fuze Chosen as Contender in Aragon Research Globe for Intelligent Contact Center
Story from Call Center Management. Originally posted on July 19, 2021, 7:48 am.
Call centers are transforming into artificial intelligence-enhanced intelligent contact centers that are designed to enable faster interacti… Read the full story on Call Center Management.
Performance 360 Offers Free Call Center Training for Displaced Tourism Agents
Story from Call Center Management. Originally posted on July 16, 2021, 10:12 am.
Performance 360 Call Center has been dedicated to helping any displaced tourism workers get back into the customer service arena. They’re of… Read the full story on Call Center Management.
Customers’ Patience for COVID-Related Call Center Waits Is Wearing Thin
Story from Call Center Management. Originally posted on July 15, 2021, 5:08 am.
“Due to COVID-19, wait times may be long.” Customers understood?16 months ago. If you’re still using this as an excuse for poor customer ser… Read the full story on Call Center Management.
Viber Forms Partnership with Sri Lanka’s Dialog Axiata
Story from Business VoIP. Originally posted on July 13, 2021, 5:41 am.
Rakuten Viber, or simply Viber, is a cross-platform voice over IP and instant messaging software application owned by Japanese multinational… Read the full story on Business VoIP.
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