Training Tips: Sharing Knowledge in the Contact Center
Story from Call Center Management. Originally posted on January 7, 2020, 4:16 am.
When it comes to call center training, what’s your most valuable resource? Is it your e-learning software? Your years-old classroom training… Read the full story on Call Center Management.
Anywhere365 Lands Significant Investment From Bregal Milestone
Story from Business VoIP. Originally posted on January 6, 2020, 1:00 am.
Anywhere365, a Rotterdam-based provider of Contact Center and Enterprise Dialogue Management solutions, has announced it recently received a… Read the full story on Business VoIP.
Mitel Certifies net2phone SIP Trunking Solution
Story from Business VoIP. Originally posted on January 3, 2020, 9:37 am.
net2phone announced its SIP Trunking solution earned Mitel certification. In earning this new certification, net2phone is the newest member … Read the full story on Business VoIP.
In Teaching Call Center Skills, Don’t Forget Selling
Story from Call Center Management. Originally posted on January 3, 2020, 4:27 am.
Even if you’re hiring experienced agents, chances are you’re spending a lot of time training. Soft skills are important. So is empathy. Comp… Read the full story on Call Center Management.
Keeping People Front and Center in Call Center Digital Transformation
Story from Call Center Management. Originally posted on January 2, 2020, 10:35 am.
Companies today are striving for “digital transformation.” It’s a buzzword-friendly way of reworking their technology infrastructure to refl… Read the full story on Call Center Management.
Tata Communications’ UCC Offering Tops Frost & Sullivan Service Provider Recognition
Story from Business VoIP. Originally posted on January 2, 2020, 9:20 am.
In recent years, India’s Tata Communications, part of the Tata Group parent organization, has achieved double-digit annual growth in the uni… Read the full story on Business VoIP.
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