BPO Giant Webhelp to Establish Offices in Israel
Story from Call Center Management. Originally posted on January 25, 2022, 10:07 am.
Many companies today, faced with the uncertainty involved in running a customer support operation, are turning to business process outsourci… Read the full story on Call Center Management.
AudioCodes Introduces New Chief Strategy Officer
Story from Business VoIP. Originally posted on January 24, 2022, 8:14 am.
AudioCodes revealed Dmitry Netis as the company’s new Chief Strategy Officer. He will be responsible for leading Audiocodes corporate develo… Read the full story on Business VoIP.
Sprinklr Launches Modern Care Voice Solution
Story from Call Center Management. Originally posted on January 21, 2022, 8:16 am.
Unified-CXM platform provider Sprinklr is one company attempting to improve contact center operations, recently announcing the launch of Spr… Read the full story on Call Center Management.
Report: Young Workers Don’t Really Like to Work from Home
Story from Business VoIP. Originally posted on January 21, 2022, 5:27 am.
Working from home was formerly a luxury only tech companies and more advanced businesses offered as an option for their staff. After the COV… Read the full story on Business VoIP.
YOOBIC Unveils Unified Communications Platform
Story from Business VoIP. Originally posted on January 20, 2022, 10:15 am.
YOOBIC announced the release of YOOBIC One, a unified workplace management platform designed to help employees work, communicate, and collab… Read the full story on Business VoIP.
Customer Support AI Company Verloop.io Partners with Vonage
Story from Call Center Management. Originally posted on January 19, 2022, 8:00 am.
While artificial intelligence will never replace human intelligence, it has helped many companies build a solid customer support foundation,… Read the full story on Call Center Management.
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