Use the New Year to Drop Some Bad Call Center Management Habits
Story from Call Center Management. Originally posted on January 22, 2019, 9:39 am.
2019 is still brand new, and while many of us are struggling with getting to the gym and eating more vegetables, it might be easier to focus… Read the full story on Call Center Management.
Nextiva, Nitel Complete Network Enhancements
Story from Business VoIP. Originally posted on January 21, 2019, 10:54 am.
Nextiva and Nitel announced a partnership in August 2018, today the duo unveiled the completion of a multi-site interconnection, which promi… Read the full story on Business VoIP.
Why IVR is Critical to Revenue Growth
Story from Call Center Management. Originally posted on January 18, 2019, 7:24 am.
IVR is as important as it has ever been and is tied intimately to business success. If you aren’t able to deliver on expectations at the fir… Read the full story on Call Center Management.
Nextiva Adds Armour to Executive Team
Story from Business VoIP. Originally posted on January 17, 2019, 12:11 pm.
Today Nextiva announced the addition of Scott Armour to the role of Chief Revenue Officer (CRO), tasked with developing a global revenue str… Read the full story on Business VoIP.
How to Be an Effective Contact Center Manager
Story from Call Center Management. Originally posted on January 11, 2019, 9:44 am.
Being a call center manager is no easy task. People in this position typically do agent recruiting, hiring, and onboarding. Managers coach, … Read the full story on Call Center Management.
How to Be an Effective Contact Center Manager
Story from Call Center Management. Originally posted on January 11, 2019, 7:38 am.
Being a call center manager is no easy task. People in this position typically do agent recruiting, hiring, and onboarding. Managers coach, … Read the full story on Call Center Management.
0 Comments