The Evolving Role of Chatbots in the Customer Service Realm
Story from Call Center Management. Originally posted on January 17, 2020, 6:18 am.
The use of chatbots in the customer service space is on the rise, and call center managers are increasingly deploying the technology due to … Read the full story on Call Center Management.
Making Sense of Call Center Data with Analytics
Story from Call Center Management. Originally posted on January 16, 2020, 12:03 pm.
Data is everywhere these days. If you’re using any modern call center solutions at all, you’re probably capturing a lot of information from … Read the full story on Call Center Management.
Frost & Sullivan Recognizes Sprint’s AI-Driven Messaging Solution with Innovation Accolade
Story from Business VoIP. Originally posted on January 15, 2020, 8:12 am.
Analyst group Frost & Sullivan recently recognized Sprint Business with its 2019 North American New Product Innovation Award for Sprint Smar… Read the full story on Business VoIP.
RingCentral Wrangles Eswaran from Microsoft to Serve as New President & COO
Story from Business VoIP. Originally posted on January 14, 2020, 8:29 am.
Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year industry vet brings … Read the full story on Business VoIP.
Nashville 911 Issues Highlight Global Call Center Problems
Story from Call Center Management. Originally posted on January 10, 2020, 5:05 am.
Nashville’s 911 emergency call center has been plagued by issues due to understaffing and low morale among agents. Some simple changes to ma… Read the full story on Call Center Management.
Nextiva CoNEXtion Empowers Partners with End-To-End Marketing Support
Story from Business VoIP. Originally posted on January 8, 2020, 4:41 am.
Today, Nextiva unveiled CoNEXtion, an end-to-end marketing program for partners developed to propel partner success by offering a robust res… Read the full story on Business VoIP.
0 Comments