8×8 Finalizes Fuze Acquisition
Story from Business VoIP. Originally posted on January 18, 2022, 8:35 am.
Last month, 8×8 sent shockwaves through the world of cloud communications after announcing plans to acquire industry rival, Fuze. After work… Read the full story on Business VoIP.
Second Nature Secures New Investments for Sales Coaching Platform
Story from Call Center Management. Originally posted on January 14, 2022, 7:17 am.
Second Nature, an AI-powered sales coaching platform provider, is one company looking to improve sales training outside of office environmen… Read the full story on Call Center Management.
Omnichannel Integration is Key to a Seamless Customer Experience
Story from Call Center Management. Originally posted on January 14, 2022, 3:30 am.
What’s the difference between multichannel and omnichannel? While many organizations have multiple channels through which customers can cont… Read the full story on Call Center Management.
Carbyne Introduces New Leadership Team
Story from Call Center Management. Originally posted on January 13, 2022, 7:22 am.
Offering customers a solid product portfolio and providing quality service is certainly a strong plan for business development. With global … Read the full story on Call Center Management.
Nuvias UC Buys Alliance Technologies, Sets Eyes on European Market Expansion
Story from Business VoIP. Originally posted on January 12, 2022, 11:09 am.
Nuvias UC, a provider of Unified Comms, Collaboration and Cloud-based UC services and solutions, has announced it acquired Germany-based All… Read the full story on Business VoIP.
Maryland E-Z Pass Customer Service Issues Causing Havoc for Drivers
Story from Call Center Management. Originally posted on January 12, 2022, 10:51 am.
Customer service channels are the main artery connecting customers with businesses. In many cases, they are relied upon to provide informati… Read the full story on Call Center Management.
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