Chatbots Enhance & Streamline Call Center Experiences for PSCU
Story from Call Center Management. Originally posted on December 27, 2019, 6:08 am.
PSCU, a company that was formed back in 1977 to provide services for credit unions across the country, has announced its latest move to stre… Read the full story on Call Center Management.
Fuze and Snap Recordings Partner on Personalized Customer Experiences
Story from Call Center Management. Originally posted on December 27, 2019, 5:27 am.
Cloud-based communications provider Fuze has partnered with Snap Recordings, a company that specializes in personalized, automated voice rec… Read the full story on Call Center Management.
Focused on Better Customer Experiences, CallMiner Closes $75M Investment
Story from Business VoIP. Originally posted on December 20, 2019, 9:37 am.
In a move to focus even more on improving customers experiences and enhancing communications capabilities, CallMiner, a provider of AI-fuele… Read the full story on Business VoIP.
Iconic Sydney Tourist Experience Replaces Legacy UC and Contact Center with RingCentral
Story from Business VoIP. Originally posted on December 20, 2019, 5:08 am.
For many tourists who visit Sydney, Australia, the Sydney Harbour Bridge is more than just something to take photos of. A company called Bri… Read the full story on Business VoIP.
Getting Through the Holidays in the Contact Center
Story from Call Center Management. Originally posted on December 18, 2019, 11:09 am.
If your business sees any seasonal sales for the holidays, chances are, the pressure is on full-steam now, and won’t let up anytime soon. Af… Read the full story on Call Center Management.
Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality
Story from Call Center Management. Originally posted on December 16, 2019, 10:33 am.
While your contact center may track many performance metrics, it can be argued that the most important metric is the customer experience. Su… Read the full story on Call Center Management.
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