In the C-Suite, Who’s Looking Out for the Customers?
Story from Call Center Management. Originally posted on February 25, 2020, 4:27 am.
In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom line. The chief technolo… Read the full story on Call Center Management.
Tritium Picks RingCentral Australia for Digital Transformation
Story from Business VoIP. Originally posted on February 25, 2020, 4:03 am.
Australian tech company Tritium recently took a leap into the modern communications world with the help of RingCentral Australia. The design… Read the full story on Business VoIP.
Avaya Brings Google Cloud AI-Powered Avaya IX Contact Center to Australia
Story from Call Center Management. Originally posted on February 21, 2020, 10:54 am.
While we may think of artificial intelligence (AI) in customer support as robots relaying information over the phone to frustrated customers… Read the full story on Call Center Management.
Dermalogica Smooths Customer Experiences with 8×8
Story from Business VoIP. Originally posted on February 21, 2020, 6:22 am.
Skincare provider Dermalogica has stepped up efforts to deliver better, more personalized customer experiences for its customers across Engl… Read the full story on Business VoIP.
Ozonetel Makes Live Call Analytics Possible for the Call Center
Story from Call Center Management. Originally posted on February 21, 2020, 6:11 am.
Call center software provider Ozonetel has announced the launch of an all new AI-powered Speech Analytics Dashboard for Call Centers that co… Read the full story on Call Center Management.
CPaaS is Taking Call Center Communications into the Cloud
Story from Business VoIP. Originally posted on February 20, 2020, 9:04 am.
Call centers are turning to Communications Platform as a Service (CPaaS) firms to provide cost-effective transformation into becoming cloud-… Read the full story on Business VoIP.
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