Voximplant Selects Avatar in Drive Toward Automation
Story from Call Center Management. Originally posted on February 22, 2022, 11:05 am.
This week, cloud communications company Voximplant announced the launch of Avatar: a new Natural Language Processing (NLP) service designed … Read the full story on Call Center Management.
DIDWW Announces Partnership with VoIPstudio
Story from Business VoIP. Originally posted on February 22, 2022, 8:05 am.
With remote work the new normal, companies of all sizes are embracing dispersed workforces.. But, to make this transition successful, busine… Read the full story on Business VoIP.
Tools and Techniques for Managing Remote Call Center Agents
Story from Call Center Management. Originally posted on February 18, 2022, 8:51 am.
The growing trend toward remote work coupled with the COVID-19 pandemic has left call center supervisors managing a largely remote set of ag… Read the full story on Call Center Management.
Outdated Tech Compromising Agent Performance
Story from Call Center Management. Originally posted on February 15, 2022, 1:14 am.
According to a joint research study by Pegasystems and Savanta, a significant number of customer service agents across the globe say outdate… Read the full story on Call Center Management.
Jenne Adds Broadvoice to Partner Portfolio
Story from Business VoIP. Originally posted on February 14, 2022, 10:23 am.
Cloud services broker and distributor Jenne Inc. revealed Broadvoice is joining its partner portfolio. Jenne customers gain access to the Br… Read the full story on Business VoIP.
New Observe.AI Solution Helps Drive Successful Sales Behavior in the Contact Center
Story from Call Center Management. Originally posted on February 14, 2022, 8:49 am.
Could better visibility into your sales process increase sales? It’s a good question, as most organizations have very little insight to thei… Read the full story on Call Center Management.
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