AI Helps Reduce Average Handle Time and Boost Quality
Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am.
As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center managemen… Read the full story on Call Center Management.
Google Is Planning to Debut a New Unified Communications App for Business Users
Story from Business VoIP. Originally posted on February 6, 2020, 8:39 am.
While Google’s parent company, Alphabet, has its fingers in a number of business pies, business communication hasn’t been one of them. Yes, … Read the full story on Business VoIP.
Online Pension Aggregator PensionBee Migrates to Vonage for ‘Bee Keeping’
Story from Call Center Management. Originally posted on January 31, 2020, 4:44 am.
When it comes to retirement accounts or pensions, many workers often find they’re leaving benefits across multiple companies, which can make… Read the full story on Call Center Management.
Altura & RingCentral Partner to Bring Cloud Solutions to More US Enterprises
Story from Business VoIP. Originally posted on January 29, 2020, 11:48 am.
In a bid to bring cloud communications and contact center solutions to more enterprises in the U.S., Altura announced it has joined the Ring… Read the full story on Business VoIP.
Does Increased Productivity Lie in Limiting Employee Bathroom Access?
Story from Call Center Management. Originally posted on January 28, 2020, 11:52 am.
There is some evidence that working humans have become about as productive as they can. Studies have shown that productivity has stalled in … Read the full story on Call Center Management.
The Importance of Social Media for Hiring Talented, Engaged Agents
Story from Call Center Management. Originally posted on January 23, 2020, 6:16 am.
It’s not enough to post a job ad and expect to find the most talented call center agents in the field. Companies need to work to foster a po… Read the full story on Call Center Management.
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