InstaMed Unveils VoIP Protection
Story from Business VoIP. Originally posted on February 12, 2019, 7:10 am.
InstaMed unveiled the release of InstMed VoIP Protection, which provides for a secure and customer-centric payment experience ensuring both … Read the full story on Business VoIP.
Alloys Partners with Grandstream to Offer VoIP Solutions in Australia
Story from Business VoIP. Originally posted on February 12, 2019, 4:58 am.
VoIP solutions provider Grandstream has been wildly successful for just about two decades now offering business user’s high quality VoIP ser… Read the full story on Business VoIP.
Building a Total Quality Management Strategy in the Contact Center
Story from Call Center Management. Originally posted on February 8, 2019, 8:17 am.
Most contact centers have a quality management (QM) plan of some sort. Whether it’s enforced or not, it exists, even if it’s only in a memo … Read the full story on Call Center Management.
Improving the Call Center Culture Has Huge Benefits
Story from Call Center Management. Originally posted on February 8, 2019, 4:24 am.
For years, the call center industry was plagued by high turnover rates and agent burnout. That’s because the focus on keeping customers happ… Read the full story on Call Center Management.
8×8 Pushes Customer Communication Experiences to New Heights
Story from Business VoIP. Originally posted on February 7, 2019, 1:00 am.
Since its release, 8×8’s X Series has provided true efficiencies for call centers and businesses of all sizes. With the ability to collabora… Read the full story on Business VoIP.
Business VoIP Goes Mobile with New DECT IP Phones from Grandstream
Story from Business VoIP. Originally posted on February 6, 2019, 3:57 am.
Today’s enterprise continues to be driven by cutting edge communications technologies. Productive, successful workplaces offer users devices… Read the full story on Business VoIP.
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