SugarCRM Joins Amazon Web Services Partner Network
Story from Call Center Management. Originally posted on December 8, 2020, 9:03 am.
This week, SugarCRM announced that it’s expanding its relationship with Amazon by becoming an Amazon Web Services (AWS) Advanced Technology … Read the full story on Call Center Management.
Nextiva Outperforms Already Robust UC&C Growth Averages
Story from Business VoIP. Originally posted on December 3, 2020, 4:16 am.
While the global economy has taken a series of hits from the COVID-19 pandemic, one sector of the economy has done enormously well, perhaps … Read the full story on Business VoIP.
Twilio Helps BGL Group Deliver Better Customer Care
Story from Call Center Management. Originally posted on December 2, 2020, 9:47 am.
Maintaining the proper balance between self-service and live agent support is essential today. For BGL Group, an insurance provider and hous… Read the full story on Call Center Management.
With the COVID Pandemic, Call Center Fraud Is on the Rise
Story from Call Center Management. Originally posted on December 1, 2020, 4:12 am.
Fraudsters are using new and updated versions of old scams to leverage the uncertainty surrounding COVID-19 community response, as well as o… Read the full story on Call Center Management.
Servion Global Solutions Partners with Jacada for Customer Service Automation
Story from Call Center Management. Originally posted on November 25, 2020, 5:39 am.
Today’s contact center is under more pressure than ever to deliver excellent customer experiences. With a global pandemic and digital channe… Read the full story on Call Center Management.
Zoom and Lumen Advance Partnership with Combined Solution
Story from Business VoIP. Originally posted on November 25, 2020, 4:47 am.
If there is such a thing as the “Technology Partner of the Year,” video conferencing platform Zoom might be it. As education, healthcare and… Read the full story on Business VoIP.
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