Focused on Better Customer Experiences, CallMiner Closes $75M Investment
Story from Business VoIP. Originally posted on December 20, 2019, 9:37 am.
In a move to focus even more on improving customers experiences and enhancing communications capabilities, CallMiner, a provider of AI-fuele… Read the full story on Business VoIP.
Iconic Sydney Tourist Experience Replaces Legacy UC and Contact Center with RingCentral
Story from Business VoIP. Originally posted on December 20, 2019, 5:08 am.
For many tourists who visit Sydney, Australia, the Sydney Harbour Bridge is more than just something to take photos of. A company called Bri… Read the full story on Business VoIP.
Getting Through the Holidays in the Contact Center
Story from Call Center Management. Originally posted on December 18, 2019, 11:09 am.
If your business sees any seasonal sales for the holidays, chances are, the pressure is on full-steam now, and won’t let up anytime soon. Af… Read the full story on Call Center Management.
Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality
Story from Call Center Management. Originally posted on December 16, 2019, 10:33 am.
While your contact center may track many performance metrics, it can be argued that the most important metric is the customer experience. Su… Read the full story on Call Center Management.
Recent Communications Spreading Holiday Cheer with VoIP Services
Story from Business VoIP. Originally posted on December 13, 2019, 5:52 am.
The holiday season is a time when most are thinking of ways to express gratitude and give back to others. What better way to do so than to d… Read the full story on Business VoIP.
Verint Dividing to Conquer
Story from Call Center Management. Originally posted on December 12, 2019, 9:29 am.
Verint, best known for its robust cyber intelligence and customer engagement solutions, is splitting these units into two independent compan… Read the full story on Call Center Management.
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